Privacy & Complaints Information

Devon and Cornwall Food Action (DCFA)

We only collect the information we need to support people, manage volunteers and run our charity. We keep it safe and never sell it.

🔐 Privacy Information

Who we are

Devon and Cornwall Food Action (DCFA) is a volunteer-run charity providing food support across Devon and Cornwall. We are responsible for how your personal information is used.

What information we collect

  • People receiving support: name, contact details, household details, referral information
  • Volunteers and trustees: contact details, emergency contacts
  • Donors/supporters: contact details, donation records
  • Website users: information you provide via forms or emails

Why we use your information

  • To provide food and support services
  • To understand and respond to need
  • To manage volunteers and operations
  • To meet safeguarding and legal requirements

Legal basis

We use your information lawfully under UK GDPR based on:

  • Legitimate interests (running the charity)
  • Legal obligations (e.g. safeguarding)
  • Consent (where required)

Sensitive information

We may collect limited sensitive information (e.g. about hardship or vulnerability) to provide appropriate support. This is handled with extra care.

Sharing information

We only share information where necessary (e.g. with partner organisations supporting your needs or where required by law). We do not sell data.

How long we keep data

We keep information only as long as necessary to provide services or meet legal requirements.

Your rights

  • Access your data
  • Correct inaccurate data
  • Request deletion (where appropriate)
  • Object to how data is used

📢 Complaints & Concerns

How to make a complaint

If you have concerns about how we use your information:

  • Email: info@dcfa.org.uk
  • Phone: 01752 242114
  • Or speak to a volunteer

What happens next

  • We acknowledge your complaint within 5 working days
  • We investigate the issue
  • We respond within 30 days wherever possible

If you are not satisfied

You can contact the Information Commissioner’s Office (ICO):
https://www.ico.org.ukwww.ico.org.uk

Learning from complaints

We use feedback to improve our services and train volunteers.

📩 Contact us

Email: info@dcfa.org.uk

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